Terms and Conditions

These Terms and Conditions define the general conditions, rules, and method of sales conducted by MONTEFOREST SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ, headquartered in the locality of Prusy, Mazowieckie Voivodeship, via the online store monteforest.com (hereinafter referred to as the “Online Store”) and specify the rules and conditions of services provided by MONTEFOREST SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ, headquartered in the locality of Prusy, Mazowieckie Voivodeship, free of charge electronically.

§ 1 Definitions

Business Days – means weekdays from Monday to Friday, excluding public holidays.
Delivery – means the actual act of delivering to the Customer by the Seller, through the Supplier, the Goods specified in the order.
Supplier – means an entity cooperating with the Seller in the scope of Delivery of Goods:
– a courier company;
– Poczta Polska S.A. with its registered office in Warsaw;
– InPost Sp. z o.o. with its registered office in Kraków, providing Delivery services and operating the parcel locker system (Paczkomat).
Password – means a string of letters, digits, or other characters chosen by the Customer during Registration in the Online Store, used to secure access to the Customer’s Account in the Online Store.
Customer – means an entity for whom, under the Terms and Conditions and applicable law, electronic services may be provided or with whom a Sales Agreement may be concluded.
Consumer – means a natural person performing a legal act with an entrepreneur not directly related to their business or professional activity.
Customer Account – means an individual panel for each Customer, activated on their behalf by the Seller, after the Customer completes Registration and concludes the agreement for providing the Customer Account service.
Login – means the Customer’s individual identifier, established by the Customer, consisting of letters, digits, or other characters, required along with the Password to set up a Customer Account in the Online Store. The Login is the Customer’s correct e‑mail address.
Entrepreneur – means a natural person, legal entity, or organizational unit without legal personality granted legal capacity by law, conducting business or professional activity in their own name and performing a legal act directly related to their business or professional activity.
Entrepreneur with Consumer Rights – means a natural person concluding a Sales Agreement directly related to their business activity, where it follows from the content of the Sales Agreement that it does not have a professional character for this Entrepreneur, particularly resulting from the subject of their business activity available under the provisions on the Central Registration and Information on Business (CEIDG).
Terms and Conditions – means these terms and conditions.
Registration – means an actual act performed in the manner specified in the Terms and Conditions, required for the Customer to use all functionalities of the Online Store.
Physical Store – means a place intended for Customer service, the list of which is available on the Online Store Website.
Seller – means MONTEFOREST SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ with its registered office at UL. Prusy 12B, 05‑300 Prusy, POLAND, entered into the National Court Register under number, NIP 8222375874, REGON 383094530, share capital PLN 5,000.00, hereinafter referred to as MONTEFOREST SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ, being at the same time the owner of the Online Store.
Online Store Website – means the websites under which the Seller operates the Online Store, operating in the monteforest.com domain.
Goods – means a product presented by the Seller via the Online Store Website, which may be the subject of a Sales Agreement.
Durability – the ability of Goods to maintain their function and properties during normal use.
Durable medium – means a material or tool that enables the Customer or Seller to store information addressed personally to them, in a manner allowing access to the information in the future for a time appropriate to the purposes served by the information, and which allows the stored information to be reproduced unchanged.
Sales Agreement – means a distance sales agreement, under the principles specified in the Terms and Conditions, between the Customer and the Seller.

§ 2 General provisions and use of the Online Store

All rights to the Online Store, including proprietary copyrights, intellectual property rights to its name, its internet domain, the Online Store Website, as well as templates, forms, and logos posted on the Online Store Website (except for logos and photos presented on the Online Store Website for the presentation of goods, to which copyrights belong to third parties) belong to the Seller, and use of them may only occur as specified and in accordance with the Terms and Conditions and with the Seller’s written consent.

The Seller will make efforts to ensure that the use of the Online Store is possible for internet users using all popular internet browsers, operating systems, device types, and types of internet connections. The minimum technical requirements enabling the use of the Online Store Website are an internet browser in a version at least Microsoft Edge 109 or Internet Explorer 11 or Chrome 110 or FireFox 109 or Opera 95 or Safari 11 or newer, with JavaScript enabled, accepting “cookies” files, and an internet connection with a bandwidth of at least 256 kbit/s. The Online Store Website is optimized for a minimum screen resolution of 1024×768 pixels.

The Seller uses a “cookies” mechanism which, during the Customer’s use of the Online Store Website, is saved by the Seller’s server on the Customer’s end device hard drive. The use of “cookies” aims to ensure the correct operation of the Online Store Website on Customers’ end devices. This mechanism does not damage the Customer’s end device and does not cause configuration changes in the Customers’ end devices or in the software installed on those devices. Each Customer may disable the “cookies” mechanism in the internet browser of their end device. The Seller indicates that disabling “cookies” may, however, cause difficulties or make it impossible to use the Online Store Website.

To place an order in the Online Store via the Online Store Website or via e‑mail and to use the services available on the Online Store Websites, the Customer is required to have an active e‑mail account.

To place an order in the Online Store by phone, the Customer is required to have an active phone number and an active e‑mail account.

It is prohibited for the Customer to provide unlawful content and to use the Online Store, the Online Store Website or free services provided by the Seller in a manner contrary to the law, good practices, or violating the personal rights of third parties.

The Seller declares that the public nature of the Internet and the use of services provided electronically may be associated with the risk of obtaining and modifying Customers’ data by unauthorized persons; therefore, Customers should use appropriate technical measures to minimize the above risks. In particular, they should use antivirus programs and programs that protect the identity of internet users. The Seller never asks the Customer to disclose their Password in any form.

§ 3 Registration

To create a Customer Account, the Customer is required to complete free Registration.

Registration is not required to place an order in the Online Store.

For Registration, the Customer should complete the registration form provided by the Seller on the Online Store Website and send the completed registration form electronically to the Seller by selecting the appropriate function in the registration form. During Registration, the Customer sets an individual Password.

While completing the registration form, the Customer has the opportunity to read the Terms and Conditions, accepting its content by marking the appropriate field in the form.

During Registration, the Customer may voluntarily consent to the processing of their personal data for marketing purposes by checking the appropriate field of the registration form. In such case, the Seller clearly informs about the purpose of collecting the Customer’s personal data and about the recipients of these data known to the Seller or foreseen.

The Customer’s consent to the processing of their personal data for marketing purposes does not condition the possibility of concluding an agreement with the Seller for the electronic service “Maintaining a Customer Account.” Consent may be withdrawn at any time by submitting an appropriate statement to the Seller. The statement may be, for example, sent to the Seller’s address via e‑mail.

After sending the completed registration form, the Customer immediately receives, by e‑mail to the e‑mail address provided in the registration form, a confirmation of Registration by the Seller. At this moment, an agreement for the electronic service “Maintaining a Customer Account” is concluded, and the Customer gains access to the Customer Account and the ability to make changes to the data provided during Registration.

§ 4 Orders

The information contained on the Online Store Website does not constitute an offer of the Seller within the meaning of the Civil Code, but only an invitation for Customers to submit offers to conclude a Sales Agreement.

The Customer may place orders in the Online Store via the Online Store Website or by e‑mail, 7 days a week, 24 hours a day.

The Customer placing an order via the Online Store Website compiles the order by selecting the Goods they are interested in. Adding the Goods to the order occurs by selecting the “ADD TO CART” command under the Goods presented on the Online Store Website. After compiling the entire order and indicating in the “CART” the method of Delivery and the form of payment, the Customer places the order by sending the order form to the Seller by selecting the “CHECKOUT” button on the Online Store Website. Each time, before sending the order to the Seller, the Customer is informed about the total price for the selected Goods and Delivery, as well as about all additional costs that they are obliged to bear in connection with the Sales Agreement.

Placing an order constitutes the Customer’s offer to the Seller to conclude a Sales Agreement for the Goods being the subject of the order.

After placing the order, the Seller sends a confirmation of its placement to the e‑mail address provided by the Customer.

Then, after confirming the placement of the order, the Seller sends to the e‑mail address provided by the Customer information about the acceptance of the order for execution. The information on acceptance of the order for execution is the Seller’s statement of acceptance of the offer referred to in §4 sec. 9 above, and upon its receipt by the Customer, a Sales Agreement is concluded.

After concluding the Sales Agreement, the Seller confirms its terms to the Customer by sending them on a Durable medium to the Customer’s e‑mail address or in writing to the address indicated by the Customer during Registration or placing the order.

When making payment for the purchased Goods listed in Annex No. 15 to the Act of 11 March 2004 on tax on goods and services (Journal of Laws 2018, item 2174 as amended), which payments are documented by an invoice in which the total amount due exceeds PLN 15,000 gross or the equivalent of this amount – taxpayers are obliged to apply the split payment mechanism, in accordance with applicable regulations, if it applies to the Customer placing the order.

The invoice issued by the Seller, referred to above, should contain the words: “split payment mechanism.” The parties to such a transaction are obliged to have a settlement account referred to in Art. 49 sec. 1 point 1 of the Act of 29 August 1997 – Banking Law, or a personal account in a cooperative savings and credit union opened in connection with the conducted business activity, maintained in the Polish currency.

After concluding the Sales Agreement, the Seller may send the Customer a satisfaction survey. In such case, the Seller clearly informs about the purpose of collecting the Customer’s personal data and about the recipients of these data known to the Seller or foreseen. The survey serves to examine the Customer’s opinion on the level of service quality and services provided. The Customer may complete the survey voluntarily.

§ 5 Payments

Prices on the Online Store Website posted next to a given Goods are gross prices and do not contain information regarding the costs of Delivery and any other costs that the Customer will be obliged to incur in connection with the Sales Agreement, of which the Customer will be informed when choosing the method of Delivery and placing the order.

The Customer may choose the following forms of payment for the ordered Goods:

– bank transfer to the Seller’s bank account (in this case, the order execution will begin after the Seller sends the Customer confirmation of order acceptance and after the funds are credited to the Seller’s bank account);

– bank transfer or BLIK via the external payment system autopay.pl, operated by AutoPay S.A. with its registered office in Sopot (in this case, order execution will begin after the Seller sends the Customer confirmation of order acceptance and after the funds are credited to the Seller’s bank account upon receipt from the autopay.pl system of information on the positive completion of the payment).

The Customer is each time informed by the Seller on the Online Store Website about the deadline in which they are obliged to make the payment for the order in the amount resulting from the concluded Sales Agreement.

In the event of the Customer’s failure to make payment within the deadline referred to in §5 sec. 3 of the Terms and Conditions, the Seller sets an additional deadline for the Customer to make the payment and informs the Customer thereof on a Durable medium. The information about the additional deadline for payment also contains information that after the ineffective lapse of this deadline, the Seller will withdraw from the Sales Agreement. In the event of the ineffective lapse of the second payment deadline, the Seller will send the Customer, on a Durable medium, a statement on withdrawal from the agreement pursuant to Art. 491 of the Civil Code.

§ 6 Delivery

The Seller carries out Delivery within the territory of Poland.

The Seller is obliged to deliver Goods compliant with the Sales Agreement.

The Seller posts on the Online Store Website information about the number of Business Days needed for Delivery and order execution.

The Delivery and order execution deadline indicated on the Online Store Website is counted in Business Days in accordance with §5 sec. 2 of the Terms and Conditions.

The Delivery and order execution deadline indicated on the Online Store Website is counted in Business Days from the date of conclusion of the Sales Agreement in the case of the Customer choosing the “cash on delivery” payment option.

The ordered Goods are delivered to the Customer via the Supplier to the address indicated in the order form.

On the day the Goods are dispatched to the Customer (if the option of personal collection of the Goods was not chosen), information confirming the shipment is sent to the Customer’s e‑mail address.

The Customer is obliged to examine the delivered shipment in the time and manner accepted for shipments of a given type. In the event of shortage or damage to the shipment, the Customer has the right to demand that the Supplier’s employee prepare an appropriate report.

The Seller issues electronic invoices in the Online Store. The Seller sends to the Customer’s e‑mail address provided in the Customer Account, within 7 days from the date of placing the Order for the purchase of Goods: the release of the Goods and/or the commencement of the provision of an additional service, a VAT invoice covering the delivered Goods, in the form of an electronic file in PDF format. To open the file, the Customer should have free software compatible with the PDF format. The Seller recommends for this purpose Adobe Acrobat Reader, which can be downloaded free of charge at http://www.adobe.com. The Customer may at any time request the Seller to send an invoice in paper form by sending such a request to the e‑mail address: kontakt@monteforest.com.

To receive a VAT invoice, the Customer should declare at the time of purchase that they are purchasing the Goods as an Entrepreneur (taxpayer). The submission of the above declaration occurs by marking the appropriate field in the order form before sending the order to the Seller.

If the Customer is absent at the address indicated by them when placing the order as the Delivery address, the Supplier’s employee will leave a delivery notice or attempt to contact by phone to determine a date when the Customer will be present. In the case of the ordered Goods being returned to the Online Store by the Supplier, the Seller will contact the Customer by e‑mail or phone, again agreeing with the Customer on the date and cost of Delivery.

§ 7 Warranty for Entrepreneurs

With respect to Entrepreneurs, the Seller excludes its liability under the statutory warranty (rękojmia).

§ 8 Guarantee

Goods sold by the Seller may be covered by a guarantee granted by the manufacturer of the Goods or the distributor.

In the case of Goods covered by a guarantee, information regarding the existence and content of the guarantee is presented each time on the Online Store Website.

§ 9 Non‑conformity of goods with the contract

Complaint by the Consumer and the Entrepreneur with Consumer Rights

The Goods are compliant with the contract if, in particular, their description, type, quantity, quality, completeness and functionality, and with regard to goods with digital elements – also compatibility, interoperability and availability of updates, are in accordance with the contract;

the suitability for the particular purpose for which the Consumer or the Entrepreneur with Consumer Rights needs them, of which the Consumer or the Entrepreneur with Consumer Rights informed the Seller at the latest at the time of conclusion of the contract and which the Seller accepted.

Furthermore, the Goods, in order to be deemed compliant with the contract, must:

• be suitable for the purposes for which Goods of that kind are normally used, taking into account the applicable provisions of law, technical standards, or good practices;
• be in such quantity and have such features, including Durability and safety, and with regard to Goods with digital elements – also functionality and compatibility, as are typical for Goods of that kind and which the Consumer or the Entrepreneur with Consumer Rights can reasonably expect, taking into account the nature of the Goods and the public statement made by the Seller, its legal predecessors or persons acting on their behalf, in particular in advertising or on the label, unless the Seller proves that:
  • they were not aware of a given public statement and, upon reasonable assessment, could not have been aware of it;
  • prior to the conclusion of the contract, the public statement was corrected with the maintenance of the conditions and form in which the public statement was made, or in a comparable manner;
  • the public statement did not influence the decision of the Consumer or the Entrepreneur with Consumer Rights to conclude the contract.
• be supplied with the packaging, accessories and instructions which the Consumer or the Entrepreneur with Consumer Rights may reasonably expect to receive;
• be of the same quality as the sample or model that the Seller made available to the Consumer or the Entrepreneur with Consumer Rights before the conclusion of the contract and correspond to the description of such a sample or model.

The Seller shall not be liable for non‑conformity of the Goods with the contract in the scope referred to in §9 sec. 2 if the Consumer or the Entrepreneur with Consumer Rights, at the latest at the time of conclusion of the contract, was expressly informed that a specific feature of the Goods deviates from the requirements of conformity with the contract specified in §9 sec. 2, and expressly and separately accepted the lack of a specific feature of the Goods.

The Seller is liable for non‑conformity of the Goods with the contract resulting from improper installation of the Goods if:

• it was carried out by the Seller or under the Seller’s responsibility;
• improper installation carried out by the Consumer or the Entrepreneur with Consumer Rights resulted from errors in the instructions provided by the trader or a third party.

The Seller is liable for non‑conformity of the Goods with the contract existing at the time of their delivery and disclosed within two years from that moment, unless the period of suitability of the Goods for use, specified by the Seller, its legal predecessors, or persons acting on their behalf, is longer. It is presumed that non‑conformity of the Goods with the contract, which appeared before the expiry of two years from the time of delivery of the Goods, existed at the time of their delivery, unless proven otherwise or the presumption cannot be reconciled with the nature of the Goods or the nature of the non‑conformity of the Goods with the contract.

The Seller may not rely on the expiry of the period for determining non‑conformity of the Goods with the contract specified in §9 sec. 5 if the non‑conformity was fraudulently concealed.

If the Goods are not in conformity with the contract, the Consumer or the Entrepreneur with Consumer Rights may request their repair or replacement.

The Seller may carry out a replacement when the Consumer or the Entrepreneur with Consumer Rights requests repair, or the Seller may repair when the Consumer or the Entrepreneur with Consumer Rights requests a replacement, if bringing the Goods into conformity with the contract in the manner chosen by the Consumer or the Entrepreneur with Consumer Rights is impossible or would require excessive costs for the Seller. If repair and replacement are impossible or would require excessive costs for the Seller, the Seller may refuse to bring the Goods into conformity with the contract.

When assessing the excessive costs for the Seller, all circumstances of the case shall be taken into account, in particular the significance of the non‑conformity of the Goods with the contract, the value of the Goods in conformity with the contract and the excessive inconvenience to the Consumer or the Entrepreneur with Consumer Rights resulting from the change of the manner of bringing the Goods into conformity with the contract.

The Seller shall carry out repair or replacement within a reasonable time from the moment the Seller was informed by the Consumer or the Entrepreneur with Consumer Rights about the non‑conformity with the contract, and without undue inconvenience to the Consumer or the Entrepreneur with Consumer Rights, taking into account the nature of the Goods and the purpose for which the Consumer or the Entrepreneur with Consumer Rights purchased them. The costs of repair or replacement, including in particular the costs of postal charges, transport, labour and materials, shall be borne by the Seller.

The Consumer or the Entrepreneur with Consumer Rights makes the Goods subject to repair or replacement available to the Seller. The Seller shall collect from the Consumer or the Entrepreneur with Consumer Rights the Goods at its own cost.

If the Goods were installed before the non‑conformity with the contract was revealed, the Seller shall dismantle the Goods and re‑install them after repair or replacement, or arrange for these activities at its own cost.

The Consumer or the Entrepreneur with Consumer Rights is not obliged to pay for the ordinary use of the Goods which were subsequently replaced.

If the Goods are not in conformity with the contract, the Consumer or the Entrepreneur with Consumer Rights may make a statement to reduce the price or withdraw from the contract when:

• the Seller refused to bring the Goods into conformity with the contract in accordance with §9 sec. 8 above;
• the Seller did not bring the Goods into conformity with the contract in accordance with §9 sec. 10 to §9 sec. 12 above;
• the non‑conformity of the Goods with the contract persists despite the Seller’s attempt to bring the Goods into conformity with the contract;
• the non‑conformity of the Goods with the contract is so significant as to justify a price reduction or withdrawal from the contract without prior use of the means of protection specified from §9 sec. 7 to §9 sec. 12 above;
• it follows from the Seller’s statement or circumstances that the Seller will not bring the Goods into conformity with the contract within a reasonable time or without undue inconvenience to the Consumer or the Entrepreneur with Consumer Rights.

The Seller is obliged to respond to a consumer complaint within 14 days from the date of its receipt.

The Seller shall return to the Consumer or the Entrepreneur with Consumer Rights the amounts due as a result of exercising the right to reduce the price without delay, not later than within 14 days from the date of receipt of the statement of the Consumer or the Entrepreneur with Consumer Rights on price reduction.

The Consumer or the Entrepreneur with Consumer Rights may not withdraw from the contract if the non‑conformity of the Goods with the contract is insignificant. It is presumed that the non‑conformity of the Goods with the contract is significant.

If the non‑conformity with the contract concerns only some of the Goods delivered under the contract, the Consumer or the Entrepreneur with Consumer Rights may withdraw from the contract only in relation to those Goods and also in relation to other Goods purchased by the Consumer or the Entrepreneur with Consumer Rights together with the Goods not in conformity with the contract, if it cannot reasonably be expected that the Consumer or the Entrepreneur with Consumer Rights agrees to keep only the Goods in conformity with the contract.

In the event of withdrawal from the contract, the Consumer or the Entrepreneur with Consumer Rights shall immediately return the Goods to the Seller at the Seller’s cost. The Seller shall return the price to the Consumer or the Entrepreneur with Consumer Rights without delay, not later than within 14 days from the date of receipt of the Goods or proof of their dispatch.

The Seller shall return the price using the same payment method as the one used by the Consumer or the Entrepreneur with Consumer Rights, unless the Consumer or the Entrepreneur with Consumer Rights expressly agreed to a different method of return which does not entail any costs for them.

The Seller does not use out‑of‑court dispute resolution referred to in the Act of 23 September 2016 on out‑of‑court resolution of consumer disputes.

§ 10 Withdrawal from the Sales Agreement

A Customer being a Consumer and an Entrepreneur with Consumer Rights who has concluded a Sales Agreement may withdraw from it within 14 days without giving any reason.

The period for withdrawal from the Sales Agreement begins at the moment the Goods are taken into possession by the Consumer, the Entrepreneur with Consumer Rights, or a third party indicated by them other than the carrier.

The Consumer and the Entrepreneur with Consumer Rights may withdraw from the Sales Agreement by submitting to the Seller a statement of withdrawal. This statement may be, for example, made in writing to the Seller’s address, i.e.: MONTEFOREST SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ, ul. PRUSY 12B, Prusy, postal code 05‑300, or by e‑mail to the Seller’s address, i.e.: kontakt@monteforest.com.

The statement may be made on the form, the template of which has been posted by the Seller on the Online Store Website at the address: Withdrawal form. To meet the deadline, it is sufficient to send the statement before its expiry.

The Consumer and the Entrepreneur with Consumer Rights may withdraw from the Agreement by submitting to the Seller a statement of withdrawal via the form provided on the website, attached in the order confirmation e‑mail, and attached in paper form to the order. To meet the deadline, it is sufficient to send the statement before its expiry. The Seller immediately confirms to the Consumer and the Entrepreneur with Consumer Rights receipt of the form submitted via the website.

In the event of withdrawal from the Sales Agreement, it is considered not concluded.

If the Consumer or the Entrepreneur with Consumer Rights submitted a statement of withdrawal from the Sales Agreement before the Seller accepted their offer, the offer ceases to be binding.

The Seller is obliged to immediately, not later than within 14 days from the date of receipt of the statement of the Consumer or the Entrepreneur with Consumer Rights on withdrawal from the Sales Agreement, return to them all payments made by them, including the cost of Delivery of the Goods to the Consumer or the Entrepreneur with Consumer Rights. The Seller may withhold the refund of payments received from the Consumer or the Entrepreneur with Consumer Rights until the Seller receives the Goods back or the Consumer or the Entrepreneur with Consumer Rights provides proof of sending back the Goods, depending on which event occurs first.

If the Consumer or the Entrepreneur with Consumer Rights exercising the right of withdrawal has chosen a method of Delivery of the Goods other than the cheapest usual method of Delivery offered by the Seller, the Seller is not obliged to refund the additional costs incurred by the Consumer or the Entrepreneur with Consumer Rights.

The Consumer or the Entrepreneur with Consumer Rights is obliged to return the Goods to the Seller immediately, but not later than within 14 days from the date on which they withdrew from the Sales Agreement. To meet the deadline, it is sufficient to send back the Goods to the Seller’s address before the expiry of that period.

In the event of withdrawal, the Customer being a Consumer or the Entrepreneur with Consumer Rights bears only the direct costs of return.

If, due to its nature, the Goods cannot be returned in the usual way by post, the Seller informs the Consumer and the Entrepreneur with Consumer Rights about the costs of returning the Goods on the Online Store Website.

The Consumer and the Entrepreneur with Consumer Rights are liable for a decrease in the value of the Goods resulting from using them in a way beyond what is necessary to establish the nature, characteristics, and functioning of the Goods.

The Seller shall return the payments using the same method of payment as used by the Consumer or the Entrepreneur with Consumer Rights unless the Consumer or the Entrepreneur with Consumer Rights expressly agreed to a different method of return that does not involve any costs for them.

The right of withdrawal from the Sales Agreement does not apply to the Consumer and the Entrepreneur with Consumer Rights with respect to contracts where the subject of the service are audio or visual recordings or computer software delivered in sealed packaging if the packaging was opened after delivery.

§ 11 Free services

The Seller provides to Customers, by electronic means, free services:

• Contact form;
• Newsletter;
• Maintaining a Customer Account;
• Posting reviews.

The services indicated in §11 sec. 1 above are provided 7 days a week, 24 hours a day.

The Seller reserves the right to choose and change the type, form, time, and manner of access to the selected listed services, of which they will inform Customers in a manner appropriate for the change of the Terms and Conditions.

The Contact form service consists of sending a message to the Seller using the form placed on the Online Store Website.

Resignation from the free Contact form service is possible at any time and consists of ceasing to send inquiries to the Seller.

The Newsletter service may be used by any Customer who enters their e‑mail address using the registration form provided by the Seller on the Online Store Website. After sending the completed registration form, the Customer immediately receives, by e‑mail to the e‑mail address provided in the registration form, an activation link in order to confirm subscription to the Newsletter. When the Customer activates the link, an agreement for the electronic service Newsletter is concluded.

The Customer may additionally, during Registration, check the appropriate field in the registration form in order to subscribe to the Newsletter service.

The Newsletter service consists of the Seller sending, to the e‑mail address, electronic messages containing information about new products or services in the Seller’s offer. The Newsletter is sent by the Seller to all Customers who subscribed.

Each Newsletter sent to specific Customers contains, in particular, information about the sender, a completed “subject” field specifying the content of the message, and information about the possibility and method of resigning from the free Newsletter service.

The Customer may resign from receiving the Newsletter at any time by unsubscribing via the link included in each electronic message sent within the Newsletter service or by deactivating the appropriate field in the Customer Account.

The service Maintaining a Customer Account is available after Registration on the principles described in the Terms and Conditions and consists of providing the Customer with a dedicated panel within the Online Store Website, enabling the Customer to modify the data provided during Registration, as well as tracking the status of order execution and the history of orders already completed.

A Customer who has completed Registration may request the Seller to delete the Customer Account, and if such a request is submitted to the Seller, it may be deleted within up to 14 days from the request.

The Posting reviews service consists of enabling Customers with a Customer Account to publish on the Online Store Website individual and subjective statements of the Customer regarding, in particular, the Goods.

Resignation from the Posting reviews service is possible at any time and consists of ceasing to post content by the Customer on the Online Store Website.

The Seller is entitled to block access to the Customer Account and free services in the event of the Customer acting to the detriment of the Seller or other Customers, violation by the Customer of the provisions of law or the provisions of the Terms and Conditions, and also when blocking access to the Customer Account and free services is justified by security reasons – in particular: breaking by the Customer the security of the Online Store Website or other hacking activities. Blocking access to the Customer Account and free services for the reasons indicated lasts for the period necessary to resolve the issue being the basis for blocking access to the Customer Account and free services. The Seller notifies the Customer about blocking access to the Customer Account and free services by e‑mail to the address provided by the Customer in the registration form.

The Customer may submit a complaint to the Seller in connection with the use of free services provided electronically by the Seller. The complaint may be submitted in electronic form and sent to the address kontakt@monteforest.com. The complaint notification should contain a description of the problem. The Seller will immediately, but not later than within 14 days, consider complaints and provide the Customer with a response.

§ 12 Customer’s responsibility regarding content they post

By posting content and making it available, the Customer undertakes the voluntary dissemination of content. The posted content does not reflect the views of the Seller and should not be associated with the Seller’s business. The Seller is not a provider of content, but only an entity that provides appropriate ICT resources for this purpose.

The Customer declares that:

• they are entitled to use proprietary copyrights, industrial property rights and/or related rights to – as appropriate – works, objects of industrial property rights (e.g., trademarks) and/or objects of related rights that constitute the content;
• the posting and making available, within the services referred to in §11 of the Terms and Conditions, of personal data, image, and information regarding third parties has been done legally, voluntarily, and with the consent of the persons to whom they relate;
• they consent to other Customers and the Seller viewing the posted content and authorize the Seller to use it free of charge in accordance with these Terms and Conditions;
• they consent to making adaptations of works within the meaning of the Copyright and Related Rights Act.

The Customer is not entitled to:

• post, within the services referred to in §11 of the Terms and Conditions, personal data of third parties and disseminate the image of third parties without the required legal authorization or consent of the third party;
• post, within the services referred to in §11 of the Terms and Conditions, content of an advertising and/or promotional nature.

The Seller is liable for content posted by Customers provided that it receives a notification in accordance with §13 of the Terms and Conditions.

It is prohibited for Customers, within the services referred to in §11 of the Terms and Conditions, to post content which could, in particular:

• be posted in bad faith, e.g., with the intention of violating the personal rights of third parties;
• violate any third‑party rights, including rights related to the protection of copyrights and related rights, protection of industrial property rights, trade secrets or related to confidentiality obligations;
• be offensive or constitute a threat directed at other persons, contain language violating good practices (e.g., by the use of vulgarisms or expressions commonly considered offensive);
• be contrary to the interests of the Seller;
• violate in any other way the provisions of the Terms and Conditions, good practices, applicable law, social or customary norms.

Upon receiving a notification in accordance with §13 of the Terms and Conditions, the Seller reserves the right to modify or delete content posted by Customers within the services referred to in §11 of the Terms and Conditions, in particular with respect to content which, based on reports from third parties or relevant authorities, has been found to potentially violate these Terms and Conditions or applicable law. The Seller does not conduct ongoing control of posted content.

The Customer consents to the free use by the Seller of the content they have posted within the Online Store Website.

§ 13 Reporting a threat or violation of rights

If a Customer or another person or entity considers that content published on the Online Store Website violates their rights, personal rights, good manners, feelings, morality, beliefs, principles of fair competition, know‑how, a secret protected by law or on the basis of an obligation, they may notify the Seller of a potential violation.

Upon being notified of a potential violation, the Seller will take immediate action to remove from the Online Store Website the content causing the violation.

§ 14 Personal data protection

The principles of personal data protection are set out in the Privacy Policy.

§ 15 Termination of the agreement (does not apply to Sales Agreements)

Both the Customer and the Seller may terminate the agreement for the provision of electronic services at any time and without giving reasons, subject to the preservation of rights acquired by the other party before the termination of the said agreement and the provisions below.

A Customer who has completed Registration terminates the agreement for the provision of electronic services by sending to the Seller an appropriate declaration of intent using any means of remote communication enabling the Seller to read the Customer’s declaration of intent.

The Seller terminates the agreement for the provision of electronic services by sending to the Customer an appropriate declaration of intent to the e‑mail address provided by the Customer during Registration.

§ 16 Final provisions

The Seller is liable for non‑performance or improper performance of the agreement, but in the case of agreements concluded with Customers being Entrepreneurs, the Seller is liable only in the event of intentional damage and within the scope of actual losses incurred by the Entrepreneur Customer.

The content of these Terms and Conditions may be recorded by printing, saving to a medium, or downloading at any time from the Online Store Website.

In the event of a dispute arising under the concluded Sales Agreement, the parties will seek to resolve the matter amicably. The law applicable to resolving all disputes arising under these Terms and Conditions is Polish law.

The Seller informs the Customer being a Consumer about the possibility of using out‑of‑court methods of complaint handling and claim pursuit. The rules of access to these procedures are available at the offices or websites of entities authorized to out‑of‑court dispute resolution. These may include, in particular, consumer ombudsmen or Voivodeship Inspectorates of the Trade Inspection, whose list is available on the website of the Office of Competition and Consumer Protection (UOKiK).

The Seller informs that at the address http://ec.europa.eu/consumers/odr/ there is an online dispute resolution platform (ODR platform) available for resolving disputes between consumers and entrepreneurs at the EU level.

The Seller reserves the right to amend these Terms and Conditions. All orders accepted by the Seller for execution before the date of entry into force of the new Terms and Conditions are carried out on the basis of the Terms and Conditions that were in force on the date of placing the order by the Customer. The amendment to the Terms and Conditions enters into force 7 days after publication on the Online Store Website. The Seller will inform the Customer 7 days before the new Terms and Conditions come into force about the change by sending a message by e‑mail containing a link to the text of the amended Terms and Conditions. If the Customer does not accept the new content of the Terms and Conditions, they are obliged to notify the Seller, which results in termination of the agreement in accordance with §15 of the Terms and Conditions.

The Terms and Conditions come into force on 10.07.2025.